Recommended for telemedecine.
Not available in NY
Sample should be shipped out to the lab within 24 hours of collection. If you are unable to ship out the sample within 24 hours, be sure to place in a refrigerator.
Samples that have not been submitted, cannot be refunded after 90 days.
New York orders for this product will only run qPCR for gene resistance (excluding Quinolone resistance) and bacterial load; followed by NGS, which compares the DNA to a library of over 57,000 microbial species.
Samples originating from New York patients, or providers, will NOT receive antibiotic recommendations.
We DO NOT offer refunds on shipping fees or lab services.
MicroGenDX cannot ship to Russia, China (except Hong Kong), Ukraine, Hungary, India, or any country in Africa.
For International Orders ONLY: The shipping cost will only cover the cost of shipping the test kit to you.
We are unable to provide return shipping to international customers and the customer is responsible for shipping the test kit back to our Laboratory Facility in Lubbock, Texas.
Please make sure to use the following address for your return shipment:
6901 Quaker Ave, Suite 200 Lubbock TX 79413 ATTN: MicroGenDX Receiving.
Please contact kits@microgendx.com with any questions.
