Frequently asked questions
Everything you need to know about the MicroGenDX
Patient
What sets MicroGenDX apart from other labs?
What certifications does MicroGenDX have?
MicroGenDX holds CAP, CLIA, and CLEP certifications, ensuring the highest quality standards in laboratory testing. These certifications are from independent regulating organizations and guarantee the accuracy and reliability of your test results, regardless of your location. Want to read more about the rigorous certification and validation process required to achieve these certifications? Read our blog about it HERE. MicroGenDX also has an A+ rating from the Better Business Bureau.
How long has MicroGenDX been serving patients?
What are the advantages of MicroGenDX technology?
What kind of testing does MicroGenDX Provide? How is it different?
Technology
What is PCR?
What is Next Generation Sequencing (NGS)?
What is Culture?
How do I select the appropriate test?
Choose the test that best matches the area of the body that you believe to be the center of the infection. More details as to what infections each test works best for are available on the product page. If you are still unsure, consult your healthcare provider or our customer service team (email: info@microgendx.com or call: 1-855-208-0019)
Why does MicroGenDX provide two separate lab reports?
What do Sensitivity and Specificity mean in regard to NGS testing?
Testing
Will medication affect test results?
Does MicroGenDX test for parasites and sexually transmitted diseases?
What considerations are important for diagnosing urinary tract infections?
How do you determine if bacteria species are “viable”?
Lab Report
How can I access my lab reports?
How do I interpret PCR and NGS lab reports?
What do the “antimicrobials for consideration” section mean?
Why do some species appear in Level II but not Level I reports?
Specimen Collection
What specimens are acceptable for testing?
How should I collect samples for testing?
Negative or Inconclusive Lab Report
Why did I receive a negative report?
What are my options when I receive a negative report?
Ordering